Frequently Asked Questions

To better serve our customers, we process and ship orders very quickly.

If you need to cancel your order for any reason, there is a one (1) hour window after the order is placed to cancel orders. Once this window has passed, you can return your order by mail or at any store, or exchange your item(s) at a store after your order arrives. View full cancellation instructions.

• If your order was successfully submitted, an email confirmation will be sent to you or you would have been provided with an order confirmation screen just after hitting the submit button (during the placement of your purchase).


• If you've not received an order number from us, or you think you have missed the order confirmation email, please call us at 1-800-969-7500 so we may search for your order.

To update your address, please follow the directions below:

1. Sign in to your account on the Famous Footwear website to get to your Account page. Select “Addresses” to update your addresses. Here you can add, edit, or delete your shipping and billing address(es) as needed. When you're done, click "Save Changes.”
   
   

2. Call us at 1‐888‐869-1053, or click here to email us. Please be sure to provide your member number, address, the name currently on your account, and the applicable information you would like to change.

You have the option of returning your Online or Home Delivery purchase to any Famous Footwear store, or by mail.

In Store:

If you find yourself not liking the style or fit, or simply change your mind, come back to see us. No box? No receipt? No problem! We’re happy to look up your receipt with the credit/debit card used for the original purchase or by using your FAMOUSLY YOU REWARDS® account. If we can’t look up your original receipt, we’ll issue a refund in the form of store credit at the current selling price. There is no stocking fee for returns or exchanges. We reserve the right to limit or deny returns or exchanges regardless of receipt.*

*Note: We may collect information from you to help manage our return/exchange process, to assist in protecting against malicious, deceptive, fraudulent, or illegal activity, and to help manage our relationship with you.

Via Mail:

Famous Footwear offers $10 flat-rate shipping for returns by mail. You can print this pre-paid return shipping label and we'll deduct a return processing fee of $10 upon receipt of your return.

If you would like to make a return by mail, please follow these steps:

• Click here to get your return label and packing slip.
• Re-package your order and place the packing slip inside the box.
• Affix the return shipping label to the outside of the box.
• Upon receipt of your return, we'll deduct a return processing fee of $10 from your return order refund.

Please Note:
We only process returns at FamousFootwear.ca if your purchase was made at FamousFootwear.ca or shipped to your home. (In-store purchases cannot be mailed for refund and may be returned to any Famous Footwear store.) Exchanges are only available in stores.

• Most returns are processed within 10 business days after receipt at our warehouse. An email message will be sent to you once your return is processed.



• Note: Once we've initiated the credit for your online order's return, the actual date that the refund will post to your account is in accordance with your financial institution's procedures. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.

Welcome! You can join online or at your local store. It’s free!

Click here to learn more about the perks FAMOUSLY YOU REWARDS members enjoy.

If you can't remember your password or can’t recall if you’ve ever created one, go to the Sign In page and click on the Forgot Password link below the Password field. On the next screen, enter the email associated with your account and click Submit. You will then receive an email to reset your password.

If you signed up for FAMOUSLY YOU REWARDS in the store, but haven't linked your Rewards account with your online account yet, you can link them together by clicking here and filling out the requested fields.

If you can't remember your account email, please contact us by phone at 1-888-869-1053, or email us.

As a FAMOUSLY YOU REWARDS member, you earn points every time you shop.

• STAR members earn 1 point for every $1 spent.
• SUPERSTAR members earn 50% more points than STAR members with 1.5 points per $1.

$5 Reward Cash = 100 points, and you can earn up to $250 a year!

It’s easy!

The Reward Cash you earn will be sent to you by email within 72 hours of earning it. To ensure you receive your benefits, please make sure we have your email address on file. Once in your account, Reward Cash is good for 90 days. 

Online at famous.ca:

1. Sign in to your account on famous.ca
2. Your Reward Cash will be displayed on your Rewards tab with the amount earned and expiration date.
3. To redeem, tap or click on the Reward Cash that you want to use and Apply to Cart, or print it to show a store associate at the register. You can also apply Reward Cash from your cart or at online checkout.

To spend your Reward Cash, simply present it at the time of purchase and use it before it expires. You can use Reward Cash any way you shop — online or in-store.

When shopping at famous.ca, be sure you are signed into your account. Then tap or click on the Reward Cash you want to use and apply it to your cart.

At your store, simply show your Reward Cash to the store associate (printed out or on your phone) or ask them to apply it for you at checkout.

Reward Cash is extra special, so it may not be redeemed for cash or any other form of credit. It can be used to purchase almost anything online or in the store but may not be used to purchase gift cards.

Reward Cash will be issued in increments of $5 once 100 points are achieved.

One hundred points will be dudcuted from your account for every $5 Reward Cash issued. Reward Cash will expire 90 days after issuance. The Reward Cash you earn (and a summary of your account) will be sent to you by email within 72 hours of earning it

Absolutely! STAR members earn 1 point for every $1 spent. SUPERSTAR members earn 1.5 points per $1 spent. It adds up fast. Members also have the opportunity to earn bonus points in a few different ways:

1. Extras When You Want: As a special thank you, FAMOUSLY YOU REWARDS members are gifted one Extra 2X Bonus Points Day promotion. As an extra special thank you, SUPERSTAR members are also gifted an Extra 3X Bonus Points Day. When you redeem them, 2X and 3X Bonus Points Days are good for the whole day, so start early and keep shopping.

2. Reach SUPERSTAR: Get 25 bonus points when you spend $200 or more in a rolling 12-month period. (Plus, you’ll enjoy all the SUPERSTAR perks!)

3. For Your Birthday: Celebrate with 2X points per dollar on all purchases during your birthday month.

4. Earn 50 bonus points when you order online and pick up in store with Famously Fast Pickup.

5. Product Reviews: Earn 25 bonus points for reviewing your purchase (up to a maximum of 250 bonus points per calendar year). We love hearing from you!

6. First Online Order (Limited Time): Earn 50 bonus points for your first online order — again, that’s halfway to $5 Reward Cash!

See more details in our Terms and Conditions and Exclusions.

It’s pretty fast. If you earned bonus points with your purchase, please allow up to 48 hours for the points to appear in your account.

Remember, you may only apply one Extra Bonus Points Day or point multiplier promotion to your transaction at any given time.

Become a SUPERSTAR and enjoy our best benefits when you spend $200 or more during a rolling 12-month period.

SUPERSTAR is awesome — members enjoy all STAR benefits, plus:

• Faster Rewards: Earn 50% more points than STAR members with 1.5 points per dollar.
• The Most Birthday Rewards: $10 Birthday Reward Cash — our biggest gift!
• Extras When You Want: Enjoy an Extra 3X Bonus Points Day to use when you want.
• Exclusive access to sales.

As a FAMOUSLY YOU REWARDS member, you receive an Extra BOGO 1/2 Off purchase and a 2X Bonus Points Day to use when you want. SUPERSTAR members also enjoy an Extra 3X Bonus Points Day. Bonus Points Days are good all day long — any day you choose — so give yourself plenty of time to shop!

Your Extras will be added to your account at the start of the calendar year and can be activated any day you choose.

To use your Extras When You Want:

1. Sign in to your account
2. Select your "Extra" from the menu at the bottom of the cart page or on the billing page.
3. Continue to checkout

Good news: FAMOUSLY YOU REWARDS members no longer need membership cards. Just provide your member number to earn points on your purchases.

To find your member number, you can:

1. Ask a store associate at checkout.
2. Sign in to Your Account on famous.ca to apply at cart or checkout.

There are two ways to update your name, address, and email address:

1. Sign in to your account on the Famous Footwear website to get to your Account page. Select "Profile” to update your name, email address, or birthday. Select “Addresses” to update your addresses. Here you can add, edit, or delete your shipping and billing address(es) as needed. When you're done, click "Save Changes.”
   
   
2. Call us at 1‐888‐869-1053, or click here to email us. Please be sure to provide your member number, address, the name currently on your account, and the applicable information you would like to change.

You can view your FAMOUSLY YOU REWARDS account information by signing in to your account. Once signed in, you’ll be taken to your Account page.

If you have a member number from signing up in a store but have not yet entered an email address for your account, click here to finish registering your account.

Don’t worry. You can add both in-store and online transactions to your account. It’s simple!

If you forgot to give your membership information at the time of purchase, sign in to your account and select Register a Purchase. (If you haven't registered your account online yet, click here to finish the registration process.)

If you have any trouble adding a transaction, please call us at 1-800-401-8888.

Please note: We are unable to add transactions made before you joined the program.

For in-store purchases, please wait at least one business day before adding the transaction to your account. For online purchases, please wait until you have received your purchase, as you’ll need information from the packing slip.

If you signed up in a store using your email address, click here to register on famous.ca using the same name email you used in store. For online purchases, please wait until you have received your purchase, as you’ll need information from the packing slip.

Store hours are not consistent at every location (we cannot include opening and closing times on our website, as the hours can differ by day and store). You may want to contact the store location that you will be visiting for their exact hours of operation. However, hours of most Famous Footwear stores are as follows:

Monday - Saturday: 9:00 AM to 6:00 PM CT

Sunday: 10:00 AM to 5:00 PM CT

We welcome your feedback regarding your recent store visit. Please contact us. When contacting us about your experience, please be sure to provide the following information:

1. Store location visited (street address, plaza name and city, or store number).
2. Date of visit.
3. Name of associate (if known).
4. Your name.
5. The best phone number to reach you (should any follow up be needed).

We are proud to offer a 10% discount to all active, reserve, and retired members of the Canada Armed Forces at Famous Footwear and Famous Footwear Outlet stores.

A valid active, reserve, or retired government-issued military I.D. card must be presented at the time of purchase.

This discount is valid only for the active, reserve, or retired military member to whom it is issued.

• The military member to whom the I.D. is issued must be present at the time of purchase.
• Family members using the member's I.D. card without the member present cannot receive the discount.
• Military family member I.D. cards are not eligible for the military discount.
• I.D. cards for civilian employees of the Department of Defense or other agencies are not valid for the military discount.

The military discount is valid on accessories and clearance items, but regular product exclusions apply.

The military discount cannot be combined with any other coupons (other than a Rewards certificate).

The military discount is valid in store only. It is not valid online.