FAMOUSLY YOU REWARDS® TERMS AND CONDITIONS
IT IS IMPORTANT THAT YOU READ AND CONSENT TO ALL THE TERMS AND CONDITIONS LISTED HERE BEFORE confirming your membership in FAMOUSLY YOU REWARDS.
The Famous Footwear FAMOUSLY YOU REWARDS program is provided by BG Retail, LLC. for U.S. members and by Caleres Canada, Inc. for Canada members. For the purposes of these Terms and Conditions, “Famous Footwear” means BG Retail, LLC. in respect of U.S. members and Caleres Canada, Inc. in respect of Canada members. By becoming a program member and participating in the FAMOUSLY YOU REWARDS program, you the member (1) represent that you are an Eligible Customer, and (2) accept these Terms and Conditions, as they may be amended from time to time (“Member”).
By signing up to participate in the program, you are agreeing to (1) all Terms and Conditions for the FAMOUSLY YOU REWARDS program, and (2) receive Famous Footwear emails. You may unsubscribe from emails at any time. All FAMOUSLY YOU REWARDS program communications with members will be sent via email. If you choose not to receive promotional offers or unsubscribe from receiving promotional offers, we will (or may) no longer be able to let you know about promotions, discounts, etc., associated with the FAMOUSLY YOU REWARDS program.
Earning Reward Cash
No purchase is necessary to join the FAMOUSLY YOU REWARDS program, but purchases are required to earn points. You may join in-store or online at famousfootwear.ca.
STAR members will receive 1 base point for every $1 in purchases, rounded up or down to the nearest $1 increment [excluding returns, purchases made from a third-party vendor (including gift cards), and taxes and/or shipping] at participating Famous Footwear stores, Famous Footwear Outlets, or online at famousfootwear.ca. Members who achieve SUPERSTAR membership will receive 1.5 points instead of 1 point for every $1 in purchases, rounded up or down to the nearest $1 increment (excluding returns, purchases made from a third-party vendor [including gift cards], and taxes and/or shipping) at participating stores or online at famousfootwear.ca. SUPERSTAR members receive points as described in the SUPERSTAR Membership section below.
For purposes of the FAMOUSLY YOU REWARDS program, "points" mean those particular measurement increments, which can be used to redeem certain rewards. Points have no fixed value, may not be redeemed for cash, and are not transferable to any other individual or entity. Any transfer or attempt to transfer a Member’s points may result in disqualification from the program.
To earn points, members must identify themselves at checkout so the store associate can look up the account. Members can also sign in to their accounts online.
Members are eligible to earn bonus points for completing product reviews. To receive bonus points, members must sign in to (or create) their account on famous.com or famousfootwear.ca. Famous Footwear will award 25 bonus points per approved/published review. Approved reviews are defined as those completing all required fields. Only products purchased by the FAMOUSLY YOU REWARDS Member are eligible for bonus points. Maximum of 10 reviews (totaling 250 points) will be awarded per member within a rolling 12 month period. Please allow 3–5 business days for your points to be credited in your account. All reviews completed by a Member will be labeled.
Famous Footwear may (but has no obligation to) monitor or review anything submitted to famous.com or famousfootwear.ca, and we expressly disclaim responsibility for any such materials. However, we may disclose any information or materials as necessary to satisfy any law, regulation, or government request. Famous Footwear reserves the right to edit, refuse to post, or remove any content, in whole or in part, that violates these terms, our policies. Using famous.com or famousfootwear.ca may expose you to content that may be considered or construed to be offensive, indecent, or objectionable to you, and we are not liable for such content.
FAMOUSLY FAST PICKUP. Pick up your order in-store. FAMOUSLY YOU REWARDS members are eligible to receive 50 bonus points for completing a Free In-Store Pickup transaction. Points will be credited to your account within 48 hours after the order is picked up. Fifty bonus points will be applied once, for each order that has at least one item indicated as “Famously Fast Pickup,” regardless of how many items in the order. There is no limit to the number of In-Store Pickup orders that are eligible for 50 bonus points. The return of all items in an In-Store Pickup transaction will result in the 50 bonus points being removed from your account.
To be eligible for points or bonus points, purchases must be made at participating stores in the U.S. or Canada or online at famousfootwear.ca.
Purchases applying a merchandise credit, gift card, or Reward Cash will not earn points unless the purchase amount exceeds the value of the merchandise credit, gift card, and/or Reward Cash. For example, if redeeming $10 Reward Cash on a $60 purchase, you will earn points on the remaining $50 of the purchase amount (excluding taxes and/or shipping). In addition, purchases applying a coupon or discount code will earn points on the purchase amount after application of the coupon or discount code. For example, if applying a 20% coupon on a $50 purchase, you will earn points on the remaining $40 of the purchase amount (excluding taxes and/or shipping).
For every 100 points you earn you will be eligible to receive Reward Cash redeemable in increments of $5 per 100 points, to apply to a future qualifying purchase. The number of points required for specific Reward Cash may change at any time.
Reward Cash will be issued in increments of $5 once 100 points are achieved.
One hundred points will be deducted from your account for every $5 Reward Cash issued. This could take up to 72 hours. Reward Cash will expire 90 days after issuance/creation. Famous Footwear is not responsible for Reward Cash that is late, lost, misdirected, not delivered, or not received. Members are responsible for ensuring that all contact information on file is correct and up to date.
Reward Cash is issued in a minimum of $5 increments, with a maximum amount of $75. The same denomination cannot be issued more than one time per day. Any remaining points will carry forward in your account for future use.
Points are subject to a cap, and members may not accrue more than 5,000 points during the course of a rolling 12-month period.
Once a Member reaches 5,000 points, the Member will cease accruing further points for a period of 12 consecutive months. The 12 consecutive month period will be measured forward from the date the Member reaches 5,000 points.
Returned transactions may result in points deducted from the member’s points balance and could cause the balance to go negative.
Resellers are specifically excluded from the FAMOUSLY YOU REWARDS program. If you purchase items for resale, Famous Footwear reserves the right not to award points, to deduct improperly awarded points, to invalidate improperly issued Reward Cash from such accounts, as well as to terminate the membership and decline to permit anyone we believe is associated with the resale activity, or the account, to enroll in any rewards or other program, if we so desire. Famous Footwear has sole discretion over whether to deem any purchase a “purchase for resale.”
Famous Footwear reserves the right, at its sole discretion, to void Reward Cash sent due to error, fraud, or misuse of the program.
Birthday Rewards
Eligible STAR members are gifted $5 Reward Cash valid during their birthday month, and eligible SUPERSTAR members are gifted $10 Reward Cash valid during their birthday month. In order to be deemed eligible for Birthday Reward Cash, a Member must have made a transaction in the past 12 months. Birthday is required in profile. Members are eligible to receive 2X points per dollar spent on all purchases during their birthday month. 2X Birthday Bonus Points must be activated one of two ways: (1) Ask a store associate at checkout, or (2) Sign in to your account on famousfootwear.ca to apply at checkout. If items from a transaction during your birthday month are returned, the corresponding amount of points will be removed from your account. All other FAMOUSLY YOU REWARDS program Terms and Conditions apply.
Extras When You Want
Extras When You Want promotions can be activated one of two ways: (1) Ask a store associate at checkout, or (2) Sign in to your account on famousfootwear.ca to apply at checkout.
Extra BOGO 1/2 OFF:
Eligible members are gifted an Extra BOGO 1/2 OFF any one new purchase. In order to be deemed eligible for the Extra BOGO 1/2 OFF purchase, a Member must have made a transaction in the past 12 months. The Extra BOGO 1/2 OFF must be redeemed by end of calendar year (and cannot be applied to previous purchases). Extra BOGO 1/2 OFF is combinable with your Reward Cash, sales, and bonus point offers. Not valid with any other coupons. Buy one item, get a second item of equal or lesser value for half price. Exclusions apply. All other FAMOUSLY YOU REWARDS program Terms and Conditions apply.
Extra Bonus Points:
Members are eligible to activate one Extra 2X Bonus Points Day promotion on the day of each Member’s choosing. In addition, SUPERSTAR members are eligible to activate one Extra 3X Bonus Points Day promotion on the day of the Member’s choosing. If a SUPERSTAR member spends less than $200 in a rolling calendar year, the Member will become a STAR member and forfeit the Extra 3X Bonus Points Day promotion. The Extra Bonus Points Day promotions will be forfeited if rewards membership is cancelled, terminated, or inactive.
Upon activation, the Extra Bonus Points Day promotion is valid for the entire day. The Extra Bonus Points Day promotion will expire at 2 a.m. CST on the day after it was activated. Available Extra Bonus Points Day promotions will expire at end of calendar year. All other FAMOUSLY YOU REWARDS Terms and Conditions apply.
You may only apply one Extra Bonus Points Day or point multiplier promotion to your transaction at any given time. Please be patient as it may take up to 48 hours for points to be added to your account.
Reward Cash Redemption
To redeem Reward Cash at Famous Footwear or a Famous Footwear Outlet, simply present the Reward Cash at the time of purchase or request from the store associate to look up and apply your Reward Cash. To redeem at famousfootwear.ca, first sign in to your account. After signing in, you can create and redeem Reward Cash from cart, checkout, or your account Rewards page.
Reward Cash may be used one time only.
Members will not receive credit, change, or cash back for partially redeemed Reward Cash, and any unused portion will be forfeited. For example, if you use $25 Reward Cash toward a $20 purchase, you will not receive $5 in change or cash back and will not receive a $5 credit toward any future purchase.
Reward Cash has no cash value and may not be exchanged, refunded, transferred, reproduced, or redeemed for cash or any other form of credit.
Reward Cash must be used by 11:59 p.m. Central Time on the stated expiration date or it will have no value and cannot be presented for redemption.
Reward Cash will not be replaced if lost, stolen, or destroyed. A member can, however, access available Reward Cash online under Your Account at famousfootwear.ca.
Earned Reward Cash will be applied across individual items purchased during an in store transaction. If an item is returned from an in store transaction the value of the earned Reward Cash used on the individually returned item(s) will be credited back to Your Account in the form of points. If only one item exists in the transaction and that item is returned the entire value of the earned Reward Cash will be credited back to Your Account in the form of points. This excludes gifted Reward Cash such as Birthday Reward Cash and Bonus Reward Cash.
Earned Reward Cash will be deducted from the subtotal in an online transaction. If multiple items are purchased, but only one item is returned, the points will remain applied to the non-returned items in the transaction. To the extent the value of the Earned Reward Cash exceeds the amount of the non-returned items in the transaction, the value of the earned Reward Cash will be credited back to Your Account in the form of points. This excludes gifted Reward Cash such as Birthday Reward Cash and Bonus Reward Cash.
If earned Reward Cash is redeemed on a purchase and items from that purchase are returned, points equal to the value of the redeemed Reward Cash will be credited to your account and new Reward Cash may be reissued. This may take up to 48 hours for all points and Reward Cash to process.
Reward Cash cannot be applied to previous purchases.
Altered Reward Cash and any Reward Cash that is reproduced, brokered, and/or sold is void.
Reward Cash may not be used for the purchase of gift cards.
Reward Cash is redeemable only by the Member to whom it was issued.
SUPERSTAR Membership
Members who spend $200 or more over a rolling 12-month period will be awarded SUPERSTAR status. SUPERSTAR status will take effect within 1–2 business days of a Member meeting the $200 threshold.
Once SUPERSTAR status membership is achieved, customers must continue to spend $200 or more over a rolling 12-month period to maintain SUPERSTAR status. Customer accounts that do not meet the minimum annual spending requirement of $200 over a rolling 12-month period will be automatically returned to STAR status.
Members who achieve SUPERSTAR status will receive 1.5 points instead of 1 point for every $1 in purchases (excluding returns, taxes, and/or shipping) at participating stores and online at famousfootwear.ca. Additionally, SUPERSTAR members have 90 days to return unworn merchandise.
General
Customers must be of the age of majority in their province of residence and have a valid email address to participate in the FAMOUSLY YOU REWARDS Program. Memberships and points are not transferable and cannot be assigned or combined.
Points expire after 12 months if the FAMOUSLY YOU REWARDS Member has not made a transaction; however, the FAMOUSLY YOU REWARDS account is still valid.
FAMOUSLY YOU REWARDS members who have not made a transaction in 12 months may be sent an email notification that they have points that are set to expire. If a transaction is not made by the stated date, points will be forfeited.
After 36 months of account inactivity, a Member’s FAMOUSLY YOU REWARDS account will be terminated.
For U.S. members, all dollar values referred to in these FAMOUSLY YOU REWARDS Terms and Conditions are in U.S. currency. For Canada members, all dollar values referred to in these FAMOUSLY YOU REWARDS Terms and Conditions are in Canadian currency.
Employees of Famous Footwear or its parent or affiliated companies are not eligible to participate. Membership is also not available to corporations, businesses, charities, partnerships, enterprises, or anyone other than an individual.
Individual customers are limited to a single membership. Current members are not allowed to re-enroll and obtain additional member numbers.
Famous Footwear reserves the right to cancel and/or modify the FAMOUSLY YOU REWARDS program and/or these Terms and Conditions and/or withdraw membership (including any points accumulated and/or rewards) and/or modify an individual’s membership or point levels (including lowering a Member from SUPERSTAR to STAR status or deducting improperly awarded points from a Member’s account) at any time. Famous Footwear will have no liability to any Member and is automatically released from all claims by members in respect of such actions. If a Member’s membership is withdrawn, the Member may not re-enroll in the FAMOUSLY YOU REWARDS Program.
You may cancel your membership at any time by contacting Rewards Customer Service as described below.
All decisions regarding the interpretation of these FAMOUSLY YOU REWARDS Terms and Conditions and the administration of the rewards program, and any disputes arising therefrom, shall be resolved by Famous Footwear in its sole discretion. All such decisions shall be final and binding on all members.
Famous Footwear and its parent and affiliates, and their respective officers, directors, employees, and agents (the “Released Parties”), make no warranty and provide no conditions, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose, with respect to the FAMOUSLY YOU REWARDS program, membership in the FAMOUSLY YOU REWARDS program, Reward Cash, or any products or services related to the program.
By participating in the FAMOUSLY YOU REWARDS program, each Member releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, legal and attorney’s fees) relating to that Member’s participation in the FAMOUSLY YOU REWARDS program, use of Reward Cash, or agreement to these Terms and Conditions. These Terms and Conditions shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein, and all members adorn to the jurisdiction of the Province of Ontario. Any proceedings relating to matters regarding the FAMOUSLY YOU REWARDS program shall be brought exclusively in the courts of the City of Toronto in the Province of Ontario and orders of such Ontario courts shall be binding on Famous Footwear and members.
Special Promotions: On occasion, Famous Footwear may offer special promotions in which bonus points or other rewards may be offered. Details on those promotions will be disclosed at the time of the promotion.
Collection of Personal Information
Famous Footwear collects personal information from members, including name, contact information, and information about a member’s purchase history, in order to administer the rewards program, including to: (1) calculate points accumulated and deducted; (2) calculate rewards; (3) better understand the needs and shopping habits of members; and (4) communicate with members by email to provide reward statements and other information about the program.
Personal information collected to administer the program is transferred to, and stored and processed by, Famous Footwear’s U.S. affiliate. As a result, your personal information will be transferred to and processed in the United States and may be accessible to U.S. law enforcement and national security authorities in certain circumstances. Any personal information will be used by Famous Footwear in accordance with our Privacy Policy found at https://www.famousfootwear.ca/privacy-policy.
Customer Service
For questions concerning your account status or program information, please contact FAMOUSLY YOU REWARDS Customer Service.
Visit us 24/7 at https://www.famousfootwear.ca
Canada members call our phone line at 1-800-969-7500.
Write to Rewards Customer Service, P.O. Box 354, St Louis, MO 63166.
Famous Footwear reserves the right to change the terms of this Program at any time.